Terms & Conditions

—TRAVELO SERVICES

—TERMS AND CONDITIONS

Version: 1.0

Effective Date: to be confirmed

—1. INTRODUCTION

1.1 Agreement

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Travelo Services (“Travelo Services”, “Company”, “we”, “our”, or “us”) and every individual or organisation accessing or using our website, mobile applications, booking platform or related services (collectively, the “Platform”).

By accessing, registering for, downloading, installing or using the Platform, you acknowledge that you have read, understood and agree to be legally bound by these Terms together with any policies incorporated by reference.

If you do not agree to these Terms, you must not access or use the Platform.

1.2 Company Details

Company Name:

Travelo Services

Location:

Wirral, United Kingdom

Website:

https://traveloservices.com

Support Email:

support@traveloservices.com

1.3 Nature of the Platform

Travelo Services operates an online technology platform which enables passengers to connect with licensed private hire drivers, taxi drivers, fleet operators and transportation providers.

Unless expressly stated otherwise by applicable law, Travelo Services is not itself a transport provider and does not ordinarily provide transportation services.

Transportation services are provided by independent licensed drivers or licensed fleet operators who use the Platform.

Travelo Services provides technology services including booking management, payment processing, driver allocation, communications, customer support, fraud prevention and related digital services.

1.4 Territorial Scope

The Platform is designed to support operations in multiple jurisdictions, including:

• United Kingdom
• Malta
• Pakistan

Users are responsible for ensuring that their use of the Platform complies with the laws applicable within their jurisdiction.

Where local legislation imposes mandatory legal rights or obligations, those rights shall prevail over any inconsistent provision of these Terms to the extent required by law.

—2. DEFINITIONS

For the purposes of these Terms:

“Account” means a registered user profile on the Platform.

“Additional Stop” means any extra destination added to a journey after booking or during travel.

“Applicable Law” means all legislation, regulations, licensing conditions and statutory requirements applicable within the relevant jurisdiction.

“Booking” means any transport request made through the Platform.

“Business Customer” means any corporate customer, organisation or commercial account holder.

“Cancellation Fee” means a fee payable following cancellation in accordance with these Terms.

“Card Pre-authorisation” means a temporary authorisation placed on a payment card to verify payment capability before or during a journey.

“Digital Wallet” means the electronic wallet operated through the Platform.

“Driver” means any licensed transportation provider registered on the Platform.

“Driver Wallet” means the electronic account through which earnings, deductions, commissions and payouts are recorded.

“Fleet Operator” means an organisation managing multiple Drivers through the Platform.

“Journey Fare” means the transportation fare excluding tolls, parking charges, tunnel charges, governmental fees and other approved third-party charges.

“OTP” means a one-time verification code.

“Passenger” means a customer requesting transportation services.

“Platform” means all Travelo Services websites, mobile applications, APIs, software and related systems.

“Payout” means payment of Driver earnings after deductions permitted under these Terms.

“Waiting Time” means chargeable time after the free waiting period has expired.

—3. ACCEPTANCE OF THESE TERMS

By creating an Account, accessing the Platform, requesting a Booking, accepting a Booking, receiving transportation services or otherwise using the Platform, you agree that these Terms form a legally binding contract between you and Travelo Services.

You represent and warrant that:

• (a)you have legal capacity to enter into contracts;
• (b)all information supplied by you is accurate and complete;
• (c)you will promptly update any information that becomes inaccurate;
• (d)you will comply with all applicable laws and these Terms;
• (e)you will use the Platform only for lawful purposes.

If you are acting on behalf of a company, partnership or other legal entity, you warrant that you have authority to bind that entity to these Terms.

—4. ELIGIBILITY

To use the Platform, users must satisfy all applicable eligibility requirements.

Passengers must be legally capable of entering contracts under applicable law.

Drivers must satisfy all licensing, insurance, regulatory, vehicle and identity verification requirements applicable in the jurisdiction where they operate.

Travelo Services reserves the right to refuse registration or suspend access where eligibility requirements are not met.

—5. USER ACCOUNTS

5.1 Registration

Users may register through the website or mobile application.

Registration may require:

• full legal name;
• email address;
• mobile telephone number;
• verification code (OTP);
• payment information where applicable; and
• compliance.

any additional information reasonably required for verification or regulatory

Users must provide truthful, complete and current information.

5.2 Account Security

Users are responsible for maintaining the confidentiality of their login credentials.

Users must immediately notify Travelo Services if they suspect unauthorised access or compromise of their Account.

Travelo Services may suspend access pending investigation where security concerns arise.

5.3 Multiple Accounts

Users must not create multiple Accounts for fraudulent, deceptive or abusive purposes.

Travelo Services may merge, suspend or permanently close duplicate Accounts where reasonably necessary to protect the integrity of the Platform.

5.4 Account Suspension

Travelo Services may suspend or terminate any Account immediately where it reasonably believes that:

• these Terms have been breached;
• fraudulent activity has occurred;
• identity verification fails;
• payment fraud is suspected;
• regulatory requirements require suspension;
• continued access presents safety, security or legal risks.

Suspension may remain in effect until all investigations have concluded.

—6. PASSENGER ACCOUNTS

6.1 Passenger Responsibilities

Passengers must use the Platform lawfully, honestly and in accordance with these Terms. Each Passenger is responsible for ensuring that all booking details provided are accurate, including pickup location, destination, contact details and any special requirements.

Passengers must ensure they are present at the agreed pickup location at the scheduled time unless otherwise agreed with the Driver.

6.2 Accurate Information

Passengers are responsible for providing complete and accurate information. Travelo Services and Drivers shall not be liable for delays, additional charges or failed journeys arising from incorrect booking information supplied by the Passenger.

6.3 Conduct

Passengers must behave respectfully towards Drivers, customer support personnel and other users.

Passengers must not:

• threaten, harass or abuse Drivers;
• discriminate against any individual;
• damage any vehicle;
• smoke or vape where prohibited;
• consume illegal drugs;
• transport illegal items;
• interfere with vehicle safety equipment;
• encourage Drivers to breach licensing or traffic laws.

Drivers may refuse or terminate a journey where Passenger conduct presents a safety risk or breaches these Terms.

—7. DRIVER ACCOUNTS

7.1 Independent Contractor Status

Unless otherwise required by applicable law, Drivers using the Platform operate as independent transportation providers and not as employees, workers, agents, partners or representatives of Travelo Services.

Nothing in these Terms creates an employment relationship between Travelo Services and any Driver.

7.2 Driver Eligibility

Drivers must maintain throughout their use of the Platform:

• all licences required by law;
• valid private hire or taxi licences where applicable;
• valid driving licence;
• appropriate vehicle insurance;
• roadworthy vehicle;
• applicable vehicle inspections;
• regulatory approvals;
• right to work where required.

Drivers are solely responsible for maintaining these requirements.

7.3 Driver Obligations

Drivers agree to:

• provide transportation professionally;
• comply with applicable laws;
• maintain courteous behaviour;
• keep vehicles clean and safe;
• maintain valid insurance;
• maintain required licences;
• arrive promptly where reasonably possible;
• notify Passengers of significant delays;
• comply with Platform safety policies.

7.4 Driver Availability

Drivers control when they make themselves available to receive Booking requests. Travelo Services does not guarantee any minimum level of work, income or Booking volume.

7.5 Driver Wallet

Each Driver shall have a Driver Wallet recording:

• journey earnings;
• commissions;
• adjustments;
• incentives;
• bonuses;
• refunds;
• deductions authorised under these Terms;
• payout history.

Driver Wallet balances do not constitute bank deposits and do not earn interest.

—8. FLEET OPERATORS

8.1 Fleet Registration

Fleet Operators may register multiple Drivers and vehicles subject to approval by Travelo Services.

Fleet Operators are responsible for ensuring all Drivers satisfy legal, licensing and regulatory requirements.

8.2 Responsibility

Fleet Operators remain responsible for:

• Driver compliance;
• vehicle compliance;
• insurance;
• licence validity;
• regulatory obligations;
• payment obligations where applicable.

Travelo Services may suspend individual Drivers without suspending the Fleet Operator, or suspend an entire fleet where necessary.

—9. CORPORATE ACCOUNTS

9.1 Business Accounts

Travelo Services may offer Corporate Accounts to businesses and organisations.

Corporate Accounts may include:

• centralised billing;
• multiple authorised users;
• booking management;
• expense reporting;
• monthly invoicing (where agreed);
• account managers;
• customised payment arrangements.

9.2 Authorised Users

Corporate Account holders are responsible for all activity carried out by their authorised users.

9.3 Payment Responsibility

Unless otherwise agreed in writing, the Corporate Account holder remains liable for all charges incurred through its account.

—10. IDENTITY VERIFICATION (KYC)

10.1 Verification

Travelo Services may require identity verification before allowing access to certain Platform features.

Verification may include:

• government-issued identification;
• proof of address;
• selfie verification;
• licence verification;
• biometric verification where permitted by law;
• database checks;
• fraud prevention checks.

10.2 Ongoing Verification

Travelo Services may require additional verification at any time where reasonably necessary to:

• prevent fraud;
• comply with legal obligations;
• protect Platform security;
• investigate suspicious activity.

Failure to complete verification may result in suspension or termination.

10.3 False Information

Providing false, misleading or fraudulent information constitutes a material breach of these Terms and may result in immediate account termination, reporting to relevant authorities and legal action.

—11. DRIVER LICENSING AND REGULATORY COMPLIANCE

Drivers warrant that they:

• hold all legally required licences;
• comply with licensing authority requirements;
• maintain valid insurance;
• comply with applicable road traffic legislation;
• maintain vehicle safety standards;
• operate.

satisfy all regulatory obligations applicable in the jurisdiction in which they

Drivers must immediately notify Travelo Services of:

• licence suspension;
• licence expiry;
• licence revocation;
• criminal investigations affecting licensing;
• insurance cancellation;
• vehicle safety failures;
• regulatory enforcement action.

Travelo Services reserves the right to suspend Driver access pending verification of continued compliance.

—12. OTP VERIFICATION

12.1 Account Verification

Travelo Services may require One-Time Password (OTP) verification during:

• registration;
• login;
• password recovery;
• payment verification;
• Booking confirmation;
• security verification.

12.2 Journey Verification

Where enabled, Passengers may be required to provide an OTP to the Driver before the journey commences.

Drivers should not begin the journey until the correct OTP has been entered into the Platform unless otherwise authorised by Travelo Services.

12.3 Security

OTP codes:

• are confidential;
• must not be shared;
• expire automatically after a limited period;
• may only be used once.

Travelo Services shall not be responsible for losses arising from users voluntarily disclosing OTP codes to third parties.

—13. DRIVER BIDDING SYSTEM

13.1 Overview

The Platform may operate a Driver Bidding System whereby eligible Drivers are invited to submit bids for available Booking requests.

Passengers may receive one or more bid offers from Drivers and may select their preferred Driver based on factors such as proposed fare, estimated arrival time, vehicle type, driver rating or other information displayed within the Platform.

Travelo Services does not guarantee that any minimum or maximum number of bids will be received for a Booking request.

13.2 Passenger Choice

Where the Driver Bidding System is available, the Passenger may:

• accept a Driver’s bid;
• reject all bids;
• allow the Booking request to expire; or
• choose another option offered by the Platform, including automatic driver allocation where available.

Acceptance of a bid creates a Booking between the Passenger and the selected Driver, subject to these Terms.

13.3 Driver Responsibilities

Drivers submitting bids must ensure that:

• the bid amount is genuine and intended to be honoured;
• they are available to complete the requested journey;
• the estimated arrival time is reasonable;
• they do not submit misleading, fraudulent or manipulative bids.

Repeated submission of false bids or failure to honour accepted bids may result in suspension or termination of Driver access.

13.4 Platform Discretion

Travelo Services reserves the right to:

• determine which Drivers receive bidding opportunities;
• limit the number of bids shown to Passengers;
• remove bids that appear fraudulent or abusive;
• suspend bidding privileges where misuse is suspected; and
• modify or discontinue the Driver Bidding System at any time.

The Driver Bidding System is a feature of the Platform and does not guarantee work, income or Booking opportunities for any Driver.

—14. AUTOMATIC DRIVER ALLOCATION

14.1 Automatic Allocation

Where the Driver Bidding System is unavailable, declined, expires, or is not selected by the Passenger, Travelo Services may automatically allocate the Booking to an available Driver using the Platform’s allocation system.

The allocation algorithm may consider factors including, but not limited to:

• Driver proximity to the pickup location;
• Estimated arrival time;
• Vehicle type and capacity;
• Driver availability;
• Driver acceptance history;
• Driver ratings and service quality;
• Regulatory or licensing restrictions;
• Safety considerations; and
• Other operational criteria determined by Travelo Services.

Automatic allocation does not guarantee the availability of a Driver or the completion of a Booking.

14.2 Reallocation

If an allocated Driver cancels, becomes unavailable, or cannot complete the Booking, Travelo Services may attempt to reallocate the Booking to another eligible Driver. Reallocation is subject to Driver availability and cannot be guaranteed.

—15. BOOKINGS

15.1 Booking Request

A Passenger may request transportation through the Platform by providing the required journey information, including:

• Pickup location;
• Destination;
• Number of passengers (where applicable);
• Vehicle preference (if available);
• Date and time of travel;
• Additional stops (if any); and
• Any special instructions.

Submission of a Booking request does not guarantee acceptance by a Driver.

15.2 Booking Confirmation

A Booking is confirmed only when:

• A Driver accepts the Booking through the bidding system;
• A Driver is automatically allocated and accepts the Booking; or
• The Platform confirms that a Driver has been assigned.

Until confirmation, Travelo Services is under no obligation to provide transportation services.

15.3 Passenger Responsibilities

Passengers must:

• Be ready at the agreed pickup location;
• Ensure that the pickup location is safe and accessible;
• Provide accurate contact information;
• Respond promptly to Driver communications where necessary.

Failure to comply may result in cancellation fees or additional charges.

—16. INSTANT BOOKINGS

Instant Bookings are requests for transportation to commence as soon as reasonably possible.

Estimated arrival times displayed within the Platform are estimates only and may vary due to:

• Traffic conditions;
• Weather;
• Road closures;
• Driver availability;
• Events beyond reasonable control.

Travelo Services does not guarantee that a Driver will arrive within any estimated timeframe.

—17. SCHEDULED BOOKINGS

17.1 Advance Reservations

Passengers may schedule Bookings for a future date and time.

Travelo Services will use reasonable efforts to allocate a Driver before the scheduled pickup time but cannot guarantee Driver availability.

17.2 Passenger Responsibility

Passengers must ensure that:

• Booking details remain accurate;
• Any amendments are made before the applicable cut-off time;
• Contact information remains current.

17.3 Changes

Travelo Services reserves the right to contact Passengers regarding changes affecting scheduled Bookings, including Driver substitutions where reasonably necessary.

—18. AIRPORT TRANSFERS

18.1 Flight Information

Passengers using airport transfer services should provide accurate:

• Flight number;
• Airline;
• Scheduled arrival time;
• Terminal (where known).

Failure to provide accurate flight information may affect Driver waiting times and additional charges.

18.2 Flight Monitoring

Where available, Travelo Services or the Driver may monitor publicly available flight information for operational purposes. Flight monitoring is provided on a reasonable efforts basis only and may not reflect real-time changes.

Passengers remain responsible for informing Travelo Services or the Driver of material changes to their travel plans.

18.3 Airport Charges

Airport pickup charges, airport access fees, parking charges and similar third-party charges may be added to the final fare where applicable.

—19. FARES AND CHARGES

19.1 Fare Calculation

Journey fares may be determined by one or more of the following:

• Driver bid accepted by the Passenger;
• Platform-generated pricing;
• Distance travelled;
• Journey duration;
• Waiting time;
• Additional stops;
• Time of day;
• Demand levels;
• Applicable taxes or regulatory charges.

Estimated fares displayed before a Booking are estimates unless expressly stated to be fixed.

19.2 Dynamic Pricing

Prices may increase during periods of high demand, adverse weather, major events, traffic disruption or limited Driver availability.

The Passenger will be shown the applicable fare or pricing method before confirming the Booking where reasonably practicable.

19.3 Waiting Time Charges

A reasonable complimentary waiting period may be provided before waiting time charges begin. The duration of any complimentary waiting period may vary depending on the type of Booking.

Once the complimentary waiting period has expired, waiting time charges may accrue at the applicable rate until the journey commences or the Booking is cancelled.

Waiting time charges form part of the Journey Fare for commission purposes.

19.4 Additional Stops

Passengers may request one or more additional stops before or during the journey, subject to Driver agreement.

Additional stop charges will be added to the Journey Fare where applicable.

Additional stop charges form part of the Journey Fare for commission purposes.

19.5 Third-Party Charges

Certain charges may be incurred during a journey that are payable to third parties, including but not limited to:

• Toll charges;
• Parking charges;
• Tunnel charges;
• Congestion or environmental charges;
• Airport access fees;
• Government-imposed fees;
• Other approved third-party charges.

These charges may be passed directly to the Passenger where applicable.

—20. PAYMENTS

20.1 Accepted Payment Methods

Travelo Services may accept one or more of the following payment methods:

• Credit Cards;
• Debit Cards;
• Apple Pay;
• Google Pay;
• Digital Wallet;
• Driver Wallet (where applicable);
• Cash (where permitted); and
• Other payment methods introduced by Travelo Services from time to time.

Availability of payment methods may vary by jurisdiction.

20.2 Stripe Card Pre-authorisation

To reduce payment failures and protect Drivers, Travelo Services may place a temporary preauthorisation on a Passenger’s payment card before the commencement of a journey.

The pre-authorisation is not an immediate charge and is used to verify that sufficient funds or credit are available.

Where additional costs arise during the journey, including waiting time or approved additional stops, Travelo Services may increase or refresh the pre-authorisation amount where supported by the payment provider and applicable law.

Following completion of the journey, the final authorised amount may be captured up to the total amount properly payable by the Passenger.

If the final fare is lower than the authorised amount, any unused portion of the authorisation will be released in accordance with the policies of the Passenger’s card issuer or payment provider.

If pre-authorisation cannot be obtained or maintained, Travelo Services reserves the right to refuse, suspend or terminate the Booking.

20.3 Payment Processing

Payments are processed through secure third-party payment providers.

Travelo Services does not store complete payment card details except where permitted by applicable law and required for operational purposes.

20.4 Failed Payments

If a payment fails, Travelo Services may:

• Retry the payment;
• Request an alternative payment method;
• Suspend the Passenger’s Account;
• Restrict future Bookings;
• Recover outstanding amounts through lawful means.

Passengers remain responsible for all valid charges incurred through their Account.

20.5 Digital Wallet

The Platform may provide a Digital Wallet that allows Passengers to:

• Store available credit;
• Receive refunds;
• Redeem promotional credits;
• Pay for eligible Bookings.

Digital Wallet balances:

• Have no cash value unless required by law;
• Are non-transferable unless expressly authorised;
• May expire where permitted by applicable law and the applicable promotion;
• May be forfeited if obtained fraudulently or in breach of these Terms.

Travelo Services reserves the right to adjust or remove Digital Wallet balances where necessary to correct errors, process refunds, prevent fraud or comply with legal obligations.

—21. DRIVER WALLET AND PAYOUTS

21.1 Driver Wallet

Each approved Driver shall be provided with a Driver Wallet within the Platform. The Driver Wallet records financial transactions relating to the Driver’s use of the Platform, including:

• Journey fares;
• Waiting time charges;
• Additional stop charges;
• Platform commission;
• Incentives and bonuses;
• Promotional adjustments;
• Refund adjustments;
• Chargebacks;
• Cancellation fees where applicable;
• Other authorised credits or deductions.

The Driver Wallet is an accounting feature only and is not a bank account, payment account or regulated deposit account.

21.2 Wallet Balance

The Driver Wallet balance represents amounts recorded by the Platform and may include pending transactions that have not yet been settled.

Travelo Services reserves the right to place temporary holds on funds where reasonably necessary to:

• investigate fraud;
• resolve customer disputes;
• process chargebacks;
• comply with court orders or legal obligations;
• correct accounting errors; or
• protect the integrity of the Platform.

21.3 Driver Payouts

Eligible Driver earnings may be paid to the Driver using the payout method selected within the Platform.

Payout frequency may vary depending upon:

• jurisdiction;
• banking arrangements;
• payment provider;
• fraud prevention requirements;
• compliance checks; and
• operational requirements.

Travelo Services may delay or suspend payouts where there are reasonable grounds to investigate fraud, regulatory concerns, disputes or payment irregularities.

21.4 Payment Errors

Drivers must promptly notify Travelo Services of any suspected payment errors.

Travelo Services reserves the right to recover overpayments and correct underpayments where reasonably necessary.

—22. COMMISSION STRUCTURE

22.1 Commission Basis

Travelo Services charges Drivers a commission only on the following amounts:

• Journey Fare;
• Waiting Time Charges; and
• Additional Stop Charges.

No commission is charged on any other category unless expressly stated in these Terms or required by applicable law.

22.2 Excluded Charges

Travelo Services does not charge commission on the following amounts:

• Toll charges;
• Parking charges;
• Tunnel charges;
• Congestion or environmental charges;
• Airport access charges payable to third parties;
• Government taxes or statutory fees collected on behalf of public authorities;
• Any other approved third-party charge that is passed through to the Passenger without markup.

These excluded amounts belong to the relevant third party or are reimbursements to the Driver and shall not be included when calculating Platform commission.

22.3 Commission Calculation

Platform commission shall be calculated using only the commissionable components of the Booking.

For illustration only:

• Journey Fare: Commissionable.
• Waiting Time: Commissionable.
• Additional Stops: Commissionable.
• Toll Charges: Not commissionable.
• Parking Charges: Not commissionable.
• Tunnel Charges: Not commissionable.
• Government Charges: Not commissionable.
• Other approved third-party charges: Not commissionable.

Travelo Services may amend commission rates from time to time by providing reasonable notice through the Platform or by other appropriate means.

—23. CANCELLATIONS

23.1 Passenger Cancellation

Passengers may cancel a Booking through the Platform.

A cancellation fee may apply where:

• a Driver has already accepted the Booking;
• the Driver is travelling to the pickup location;
• the Driver has arrived at the pickup location;
• complimentary waiting time has expired; or
• other circumstances specified within the Platform apply.

The applicable cancellation fee will be determined in accordance with the pricing rules displayed at the time of Booking or otherwise communicated to the Passenger.

23.2 Driver Cancellation

Drivers should only cancel Bookings where reasonably necessary, including where:

• the Passenger cannot be located;
• the Passenger fails to attend the pickup location;
• safety concerns arise;
• vehicle breakdown occurs;
• legal or regulatory requirements prevent completion of the journey;
• exceptional circumstances make completion impossible.

Repeated unnecessary Driver cancellations may result in warnings, temporary suspension or permanent removal from the Platform.

23.3 Cancellation by Travelo Services

Travelo Services may cancel a Booking where necessary to:

• comply with applicable law;
• protect user safety;
• prevent fraud;
• address payment failures;
• respond to technical failures;
• manage operational disruptions.

Where reasonably possible, Travelo Services will notify affected users.

—24. REFUNDS

24.1 General

Refund requests will be assessed on their individual circumstances.

Submission of a refund request does not guarantee that a refund will be issued.

24.2 Grounds for Refund

Travelo Services may consider refunds in situations including:

• duplicate payments;
• technical errors;
• overcharging;
• cancelled journeys;
• payment processing errors;
• service failures;
• other circumstances considered appropriate by Travelo Services.

24.3 Partial Journeys

Where a journey has commenced but is not completed, Travelo Services may determine that only a partial refund is appropriate.

The amount payable may take into account:

• distance travelled;
• journey duration;
• waiting time;
• additional stops completed;
• charges already incurred;
• applicable third-party charges.

24.4 Payment Method

Approved refunds will normally be returned to the original payment method unless:

• prohibited by law;
• technically impossible; or
• otherwise agreed with the Passenger.

Processing times depend upon banks and payment providers.

—25. PROMO CODES

25.1 Availability

Travelo Services may issue promotional codes offering discounts or credits.

Promo codes:

• may be limited in number;
• may expire;
• may be subject to geographical restrictions;
• may apply only to selected services.

25.2 Restrictions

Promo codes:

• cannot be sold;
• cannot be exchanged for cash unless required by law;
• may not be combined unless expressly permitted;
• may be withdrawn where fraud or misuse is suspected.

Travelo Services reserves the right to cancel promotional benefits obtained through abuse or manipulation of the Platform.

—26. REFERRAL PROGRAMME

26.1 Referral Scheme

Travelo Services may operate referral programmes allowing eligible users to invite new Passengers or Drivers.

Eligibility, rewards and qualifying conditions shall be determined by the applicable referral programme.

26.2 Abuse

Travelo Services may withhold or cancel referral rewards where it reasonably believes that:

• fake accounts have been created;
• referrals are fraudulent;
• automated systems have been used;
• multiple accounts have been created by the same individual;
• these Terms have otherwise been breached.

Decisions relating to referral abuse shall be made at the reasonable discretion of Travelo Services.

—27. RATINGS AND REVIEWS

27.1 Mutual Ratings

Passengers and Drivers may rate and review one another following completion of a journey.

Ratings contribute to maintaining service quality and improving user experience.

27.2 Review Standards

Reviews must be:

• truthful;
• relevant;
• respectful; and
• based upon genuine experiences.

Users must not submit reviews that are:

• false;
• defamatory;
• discriminatory;
• abusive;
• threatening;
• obscene;
• misleading; or
• unlawful.

27.3 Removal

Travelo Services reserves the right to remove, edit, moderate or decline to publish reviews that breach these Terms or applicable law.

Repeated misuse of the review system may result in account suspension or termination.

—28. CUSTOMER SUPPORT

28.1 Support Services

Travelo Services provides customer support through available communication channels, which may include:

• email;
• telephone;
• in-app messaging;
• website contact forms; and
• other support channels introduced from time to time.

Support availability may vary by jurisdiction and operational requirements.

28.2 Complaints

Users are encouraged to report complaints promptly and provide sufficient information to enable investigation.

Travelo Services will use reasonable efforts to investigate complaints fairly and respond within a reasonable timeframe. Response times may vary depending on the complexity of the matter.

28.3 Cooperation

Users agree to cooperate with reasonable requests for information during investigations relating to complaints, safety incidents, payment disputes, fraud prevention or regulatory compliance.

Failure to cooperate may affect the outcome of an investigation where relevant information cannot otherwise be obtained.

—29. SAFETY

29.1 Commitment to Safety

Travelo Services is committed to promoting a safe and reliable transportation platform for Passengers, Drivers, Fleet Operators and other authorised users.

While Travelo Services provides technology, safety features and operational support, users remain responsible for exercising reasonable care and complying with all applicable laws throughout their use of the Platform.

No safety feature can eliminate every risk associated with road travel.

29.2 Driver Responsibilities

Drivers must:

• operate vehicles safely and lawfully;
• comply with all applicable road traffic laws;
• hold all required licences and insurance;
• ensure vehicles remain roadworthy;
• refrain from driving while impaired by alcohol, drugs or fatigue;
• applicable; • ensure all occupants are able to use legally required safety restraints where stop a journey where continuing would present an unreasonable safety risk.

29.3 Passenger Responsibilities

Passengers must:

• enter and exit vehicles safely;
• wear seat belts where required by law;
• supervise children under their care;
• ensure child seats are provided where legally required unless otherwise agreed with the Driver; • avoid behaviour that distracts the Driver;
• comply with lawful instructions reasonably given by the Driver relating to safety.

29.4 Emergency Situations

In any emergency threatening life, health or property, users should immediately contact the appropriate emergency services before contacting Travelo Services where circumstances permit.

The availability of the Platform does not replace emergency response services.

—30. PANIC BUTTON

30.1 Availability

The Platform may include an emergency assistance feature commonly referred to as a Panic Button.

Availability may vary depending on:

• jurisdiction;
• device compatibility;
• software version;
• network connectivity; and
• applicable legal or regulatory requirements.

30.2 Purpose

The Panic Button is designed to assist users in quickly contacting emergency services, nominated emergency contacts or Travelo Services support, depending on the functionality available within the relevant version of the Platform.

Activation of the Panic Button does not guarantee:

• immediate assistance;
• emergency service dispatch;
• continuous communication;
• accurate location transmission; or
• intervention by Travelo Services.

30.3 User Responsibility

Users remain responsible for determining whether emergency assistance is required and for contacting the appropriate emergency services where necessary.

Travelo Services shall not be liable for delays, interruptions or failures affecting emergency communications that are outside its reasonable control.

—31. GPS TRACKING

31.1 Location Services

The Platform uses GPS and other location technologies to facilitate services including:

• Driver allocation;
• navigation assistance;
• journey tracking;
• estimated arrival times;
• fraud prevention;
• safety monitoring;
• customer support.

Users acknowledge that location information may not always be accurate due to factors beyond Travelo Services’ control.

31.2 Consent

By using the Platform, users consent to the collection, use and processing of location data in accordance with these Terms and the applicable Privacy Policy.

Where required by law, users may be asked to grant separate device-level permissions for location services.

31.3 Limitations

Location information may be affected by:

• satellite availability;
• weather conditions;
• network coverage;
• device settings;
• hardware limitations;
• mapping inaccuracies.

Travelo Services does not warrant that GPS information will be continuously available or error free.

—32. JOURNEY HISTORY

32.1 Journey Records

The Platform may retain records of completed, cancelled or attempted Bookings, including:

• pickup and destination details;
• dates and times;
• journey routes where available;
• fare information;
• payment status;
• Driver details;
• Passenger details;
• ratings;
• customer support records.

32.2 Access

Journey history may be accessible through the Passenger or Driver Account for personal reference, expense reporting or customer support purposes.

Availability of historical information may vary according to legal retention requirements and technical limitations.

32.3 Corrections

Users who believe that journey records contain material inaccuracies should notify Travelo Services as soon as reasonably practicable.

—33. LOST PROPERTY

33.1 Responsibility

Passengers are responsible for ensuring that all personal belongings are removed from the vehicle upon completion of each journey.

Travelo Services cannot guarantee recovery of lost property.

33.2 Reporting

Lost property should be reported promptly through the Platform or by contacting customer support.

Users should provide sufficient information to assist in identifying the item, including:

• description;
• date of journey;
• approximate time;
• pickup and destination;
• Driver details if known.

33.3 Recovery

Travelo Services may facilitate communication between the Passenger and Driver regarding lost property but does not guarantee:

• that an item will be found;
• that the Driver remains in possession of the item;
• successful recovery.

Where permitted by law, reasonable handling or delivery charges may apply for the return of recovered property.

—34. FRAUD PREVENTION

34.1 Fraud Monitoring

Travelo Services may use automated systems and manual reviews to detect and prevent:

• payment fraud;
• identity theft;
• account misuse;
• fake Bookings;
• abusive behaviour;
• money laundering;
• suspicious transactions;
• regulatory breaches.

34.2 Investigations

Travelo Services may investigate suspected fraud and may request additional information or documentation from any user.

Users agree to cooperate fully with reasonable investigations.

34.3 Action

Where fraud or suspected fraud is identified, Travelo Services may:

• suspend or terminate Accounts;
• withhold payouts;
• cancel Bookings;
• reverse promotional benefits;
• recover losses;
• report matters to payment providers;
• report matters to licensing authorities;
• report criminal activity to law enforcement agencies where appropriate.

—35. PROHIBITED ACTIVITIES

Users must not use the Platform to:

• commit or facilitate criminal offences;
• engage in fraudulent conduct;
• impersonate another person;
• provide false identity documents;
• interfere with Platform security;
• attempt unauthorised access to systems or Accounts;
• upload malicious software or code;
• reverse engineer the Platform except where prohibited by law;
• manipulate fares, bids or pricing;
• abuse promotions or referral programmes;
• create duplicate Accounts for dishonest purposes;
• harass, threaten or discriminate against other users;
• transport illegal goods or prohibited items;
• breach applicable licensing or regulatory requirements;
• infringe intellectual property rights;
• Services.

use automated bots or scripts without written authorisation from Travelo

Any breach of this clause may result in immediate suspension or termination and may be reported to relevant authorities.

—36. ACCOUNT SUSPENSION AND TERMINATION

36.1 Suspension

Travelo Services may suspend any Account immediately where it reasonably believes that:

• these Terms have been breached;
• payment obligations have not been met;
• fraudulent activity is suspected;
• identity verification has failed;
• licensing requirements are no longer satisfied;
• continued access presents a safety, security or legal risk;
• suspension is required by law or a competent authority.

During suspension, access to some or all Platform features may be restricted.

36.2 Termination by User

Users may close their Account at any time through the Platform or by contacting customer support, subject to:

• settlement of outstanding payments;
• completion of ongoing investigations;
• compliance with legal retention obligations.

Termination of an Account does not affect any rights or obligations that accrued before termination.

36.3 Termination by Travelo Services

Travelo Services may permanently terminate an Account where:

• serious or repeated breaches of these Terms occur;
• fraud or criminal activity is established;
• licensing or legal requirements are not met;
• continued use of the Platform presents unacceptable operational, regulatory or safety risks.

36.4 Survival

The following provisions shall survive termination of these Terms to the extent necessary:

• payment obligations;
• commission obligations;
• dispute resolution;
• intellectual property rights;
• confidentiality obligations;
• indemnities;
• limitations of liability;
• governing law;
• any other provisions intended by their nature to survive termination.

—37. INTELLECTUAL PROPERTY

37.1 Ownership

Unless otherwise expressly stated, all intellectual property rights in and relating to the Platform are owned by or licensed to Travelo Services.

This includes, without limitation:

• the Travelo Services name;
• logos;
• trademarks;
• trade names;
• domain names;
• software;
• source code;
• object code;
• databases;
• APIs;
• mobile applications;
• website content;
• user interface designs;
• graphics;
• icons;
• photographs;
• videos;
• audio recordings;
• documentation;
• algorithms;
• layouts;
• compilations; and
• all other content made available through the Platform.

These rights are protected by applicable copyright, trademark, database, trade secret and other intellectual property laws in the jurisdictions in which Travelo Services operates.

37.2 Limited Licence

Subject to these Terms, Travelo Services grants users a limited, non-exclusive, nontransferable, non-sublicensable and revocable licence to access and use the Platform solely for its intended purpose.

This licence does not transfer ownership of any intellectual property rights.

37.3 Restrictions

Except where expressly permitted by applicable law or with the prior written consent of Travelo Services, users must not:

• copy or reproduce any part of the Platform;
• modify or create derivative works;
• distribute or publish Platform content;
• sell, lease or commercially exploit the Platform;
• reverse engineer, decompile or disassemble software;
• remove copyright or proprietary notices;
• use automated systems to extract Platform data;
• register confusingly similar trademarks or domain names;
• use Travelo Services branding in a manner that suggests endorsement without written permission.

37.4 User Content

Users retain ownership of content they lawfully submit to the Platform, including ratings, reviews, profile photographs and other uploaded materials.

By submitting such content, users grant Travelo Services a worldwide, non-exclusive, royaltyfree, transferable and sublicensable licence to host, store, reproduce, modify (for formatting purposes), display, distribute and otherwise use the content for the purposes of operating, improving, promoting and securing the Platform.

Users warrant that they own or have the necessary rights to submit such content and that it does not infringe the rights of any third party.

—38. PRIVACY AND DATA PROTECTION

38.1 Privacy Policy

The collection, use, disclosure and processing of personal data are governed by the Travelo Services Privacy Policy, which forms part of these Terms by reference.

Users should read the Privacy Policy carefully before using the Platform.

38.2 Personal Data

Travelo Services may process personal information including, where applicable:

• names;
• contact details;
• payment information;
• booking history;
• journey information;
• location data;
• identification documents;
• licensing information;
• customer support communications;
• device information; and
• technical usage data.

Processing shall be carried out only for lawful purposes and in accordance with applicable data protection legislation.

38.3 International Operations

As Travelo Services operates across multiple jurisdictions, personal data may be processed or transferred internationally where necessary for the provision of services, customer support, payment processing, fraud prevention, regulatory compliance or other legitimate business purposes.

Where required by applicable law, Travelo Services shall implement appropriate safeguards for international data transfers.

38.4 Security

Travelo Services implements reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration or destruction.

No electronic system or internet transmission can be guaranteed to be completely secure, and users acknowledge the inherent risks associated with online services.

38.5 Data Retention

Personal data will be retained only for as long as reasonably necessary to:

• provide the Platform;
• comply with legal obligations;
• resolve disputes;
• enforce these Terms;
• maintain business records; or
• protect legitimate business interests.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

—39. THIRD-PARTY SERVICES

39.1 Third-Party Providers

The Platform may integrate with third-party products and services, including but not limited to:

• payment processors;
• mapping providers;
• navigation services;
• communication platforms;
• identity verification providers;
• cloud hosting providers;
• analytics providers;
• notification services; and
• regulatory service providers.

The availability of such services may change without notice.

39.2 Third-Party Terms

Use of third-party services may be subject to separate terms and conditions imposed by the relevant provider.

Travelo Services is not responsible for the content, functionality or policies of independent third-party providers.

39.3 External Links

The Platform may contain links to third-party websites or services.

Travelo Services does not control and is not responsible for the availability, security, accuracy or content of any external website.

Users access third-party websites at their own risk.

—40. SERVICE AVAILABILITY

40.1 Availability

Travelo Services aims to make the Platform available on a continuous basis but does not guarantee uninterrupted availability.

The Platform may be unavailable due to:

• scheduled maintenance;
• emergency maintenance;
• software updates;
• hardware failures;
• internet outages;
• cyber incidents;
• telecommunications failures;
• actions of third-party providers; or
• events beyond Travelo Services’ reasonable control.

40.2 Maintenance

Travelo Services may suspend access to all or part of the Platform to carry out maintenance, upgrades, security improvements or other operational work.

Where reasonably practicable, advance notice will be provided for planned maintenance.

40.3 Modifications

Travelo Services reserves the right to modify, replace, suspend or discontinue any feature, functionality or service offered through the Platform at any time, provided that any such changes comply with applicable law.

—41. DISCLAIMERS

41.1 Technology Platform

To the fullest extent permitted by law, Travelo Services provides a technology platform that facilitates connections between Passengers and independent Drivers.

Except where required by applicable law, Travelo Services does not guarantee that transportation services provided by independent Drivers will meet every user’s expectations or requirements.

41.2 No Warranty

The Platform is provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, Travelo Services disclaims all warranties, representations and guarantees, whether express, implied or statutory, including warranties relating to:

• merchantability;
• satisfactory quality;
• fitness for a particular purpose;
• uninterrupted availability;
• error-free operation;
• compatibility;
• security;
• accuracy of information; and
• non-infringement.

Nothing in this clause excludes any warranty that cannot lawfully be excluded.

—42. LIMITATION OF LIABILITY

42.1 General

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot legally be excluded or limited.

42.2 Excluded Losses

Subject to Clause 42.1 and to the fullest extent permitted by applicable law, Travelo Services shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss, including:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of opportunity;
• loss of contracts;
• loss of anticipated savings;
• loss of goodwill;
• loss of data;
• business interruption; or
• reputational damage, arising out of or in connection with the use of the Platform.

42.3 Driver Services

Travelo Services is not responsible for the acts, omissions, conduct or negligence of independent Drivers, Passengers or third parties, except to the extent required by applicable law.

42.4 Monetary Limitation

To the fullest extent permitted by applicable law, Travelo Services’ aggregate liability arising out of or relating to any single claim shall not exceed the greater of:

• (a)the total amount paid by the Passenger for the specific Booking giving rise to the claim; or
• (b)£100 (or the equivalent value in the applicable local currency), unless a greater amount is required by mandatory law.

—43. INDEMNITY

Users agree to indemnify, defend and hold harmless Travelo Services, its directors, officers, employees, contractors, affiliates, licensors and agents from and against any losses, liabilities, claims, damages, costs, expenses and legal fees arising from or relating to:

• breach of these Terms;
• misuse of the Platform;
• violation of applicable law;
• infringement of third-party rights;
• fraudulent or dishonest conduct;
• negligent or unlawful acts or omissions by the user.

This indemnity survives termination of these Terms.

—44. FORCE MAJEURE

Travelo Services shall not be liable for any delay, interruption or failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to:

• acts of God;
• severe weather;
• flooding;
• earthquakes;
• fire;
• epidemics or pandemics;
• war;
• terrorism;
• civil unrest;
• strikes or industrial disputes;
• governmental action;
• changes in law;
• power failures;
• internet outages;
• telecommunications failures;
• cyberattacks;
• failures of third-party service providers; or
• any other event beyond the reasonable control of Travelo Services.

Where a Force Majeure event continues for an extended period, Travelo Services may suspend or terminate affected services without liability, subject to applicable law.

—45. COMPLAINTS

45.1 Submitting Complaints

Users who wish to raise a complaint regarding the Platform, a Booking, a payment, a Driver, a Passenger or any other matter should contact Travelo Services using the official support channels provided on the Platform.

Complaints should include sufficient information to enable investigation, including, where applicable:

• Booking reference;
• date and time of the journey;
• names of the parties involved (if known);
• description of the issue; and
• any supporting evidence.

45.2 Investigation

Travelo Services will use reasonable efforts to investigate complaints fairly, impartially and within a reasonable timeframe.

Users agree to cooperate with any reasonable requests for additional information during the investigation process.

45.3 Resolution

Where appropriate, Travelo Services may take actions including:

• facilitating communication between users;
• issuing refunds or adjustments where justified;
• issuing warnings;
• suspending or terminating Accounts;
• reporting matters to relevant authorities where required by law; or
• complaint.

taking any other reasonable action considered necessary to resolve the

—46. DISPUTE RESOLUTION

46.1 Good Faith Resolution

Before commencing formal legal proceedings, users agree to use reasonable efforts to resolve any dispute by contacting Travelo Services through its official customer support channels.

The parties should attempt to resolve disputes promptly and in good faith by exchanging relevant information and discussing possible solutions.

46.2 Internal Complaint Process

Where a dispute cannot be resolved through initial customer support, Travelo Services may conduct an internal review.

Users agree to cooperate with any reasonable requests for documentation or information during the review process.

The internal review procedure does not prevent either party from exercising any mandatory legal rights available under applicable law.

46.3 Mediation

Where appropriate and permitted by applicable law, the parties may agree to attempt mediation before commencing court proceedings.

Participation in mediation shall not prejudice either party’s legal rights if mediation is unsuccessful.

46.4 Court Proceedings

If a dispute cannot be resolved through negotiation or mediation, either party may commence legal proceedings before a court of competent jurisdiction in accordance with Clause 47.

Nothing in these Terms limits a user’s statutory right to bring proceedings before a court where such right cannot legally be restricted.

—47. GOVERNING LAW AND JURISDICTION

47.1 United Kingdom

For services provided within the United Kingdom, these Terms shall be governed by and construed in accordance with the laws of England and Wales unless mandatory law requires otherwise.

Subject to any mandatory consumer protection legislation, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from or relating to these Terms.

47.2 Malta

For services provided in Malta, Travelo Services and its users shall comply with all applicable Maltese laws and regulatory requirements governing passenger transport, consumer protection, electronic commerce and data protection.

Nothing in these Terms limits any mandatory rights granted under Maltese law.

47.3 Pakistan

For services provided in Pakistan, users must comply with all applicable federal, provincial and local laws, including any licensing or transport regulations applicable within the relevant jurisdiction.

Nothing in these Terms excludes or limits any mandatory rights available under Pakistani law.

47.4 Multi-Jurisdiction Operations

Where a Booking, Account or dispute involves more than one jurisdiction, Travelo Services may determine the most appropriate governing law and forum by taking into account factors including:

• where the Booking occurred;
• where the transportation service was performed;
• the location of the parties;
• applicable licensing requirements;
• mandatory legal provisions; and
• conflict of law principles.

Mandatory statutory rights available to consumers shall always prevail where required by applicable law.

—48. ELECTRONIC COMMUNICATIONS

48.1 Consent

By using the Platform, users consent to receive communications electronically, including through:

• email;
• SMS;
• in-app notifications;
• push notifications;
• website notices; and
• other electronic communication methods supported by the Platform.

Electronic communications satisfy any legal requirement that communications be provided in writing, except where applicable law requires otherwise.

48.2 Service Communications

Travelo Services may send communications relating to:

• Bookings;
• payment confirmations;
• receipts;
• security alerts;
• verification requests;
• service updates;
• changes to these Terms;
• operational announcements; and
• regulatory notices.

Users are responsible for keeping their contact details accurate and up to date.

—49. CHANGES TO THESE TERMS

Travelo Services may amend these Terms from time to time to reflect:

• changes in applicable law;
• regulatory requirements;
• improvements to the Platform;
• new features or services;
• operational changes;
• security requirements; or
• legitimate business needs.

Where required by law, users will be given reasonable notice of material changes before they take effect.

Continued use of the Platform after revised Terms become effective constitutes acceptance of those revised Terms unless applicable law provides otherwise.

If a user does not agree to the revised Terms, they must stop using the Platform and may close their Account.

—50. ASSIGNMENT

Travelo Services may assign, transfer, subcontract or otherwise deal with its rights and obligations under these Terms as part of:

• a corporate restructuring;
• merger;
• acquisition;
• sale of assets;
• financing transaction; or
• other legitimate business arrangement, provided that such assignment does not reduce any mandatory legal rights available to users.

Users may not assign or transfer their rights or obligations under these Terms without the prior written consent of Travelo Services.

—51. SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed only to the extent necessary.

The remaining provisions shall remain in full force and effect.

Where possible, any invalid provision shall be interpreted or replaced with a lawful provision that most closely reflects the original commercial intention.

—52. WAIVER

Failure or delay by Travelo Services in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

A waiver shall be effective only if made in writing and signed by an authorised representative of Travelo Services.

Any waiver of one breach shall not constitute a waiver of any subsequent breach.

—53. ENTIRE AGREEMENT

These Terms, together with any documents expressly incorporated by reference, including the Privacy Policy and any additional policies applicable to specific services, constitute the entire agreement between Travelo Services and the user concerning use of the Platform.

These Terms supersede all prior agreements, representations, understandings and communications relating to the same subject matter, except where otherwise required by applicable law.

Nothing in this clause excludes liability for fraudulent misrepresentation.

—54. NO PARTNERSHIP OR AGENCY

Nothing contained in these Terms shall be construed as creating:

• a partnership;
• joint venture;
• agency relationship;
• employment relationship; or
• fiduciary relationship between Travelo Services and any Passenger, Driver, Fleet Operator or other user, except where such relationship is expressly required by applicable law.

Drivers remain independent transportation providers unless mandatory legislation determines otherwise.

—55. THIRD-PARTY RIGHTS

Except where expressly provided by applicable law, no person who is not a party to these Terms shall have any right to enforce any provision of these Terms.

This clause does not affect any legal rights that cannot lawfully be excluded.

—56. NOTICES

56.1 Notices to Users

Travelo Services may provide notices by:

• email;
• SMS;
• in-app notification;
• website publication; or
• any other reasonable electronic communication method.

Notices shall be deemed received when transmitted, unless proven otherwise.

56.2 Notices to Travelo Services

Users may send formal notices to Travelo Services using the official contact details provided in Clause 58.

Users are responsible for ensuring that any notice sent contains sufficient information to identify the relevant Account or Booking.

—57. LANGUAGE

These Terms are drafted in the English language.

Where Travelo Services provides translations for convenience, the English version shall prevail in the event of any inconsistency, unless mandatory local law requires otherwise.

—58. CONTACT INFORMATION

Users may contact Travelo Services using the following details:

Company Name: Travelo Services

Location: Wirral, United Kingdom

Website: https://traveloservices.com

Support Email: support@traveloservices.com

—59. EFFECTIVE DATE AND VERSION

Document Title: Travelo Services Terms & Conditions

Version: 1.0

Effective Date: to be confirmed

These Terms remain in force until amended or replaced by Travelo Services in accordance with Clause 49.

Users are encouraged to review the latest version periodically to remain informed of any updates.

Document Control

Revision History

Future revisions may be made to reflect changes in applicable legislation, regulatory requirements, business operations, payment services, Platform functionality or user protections.

—Website And Mobile Application Publication

These Terms are intended to govern the use of:

• the Travelo Services website;
• Passenger mobile applications;
• Driver mobile applications;
• Fleet Operator portals;
• Corporate customer portals;
• administrative systems;
• customer support systems; and
• any future software, APIs or digital services operated by or on behalf of Travelo Services. Where specific services are subject to additional terms, those additional terms shall apply alongside these Terms. In the event of a conflict, the more specific terms shall prevail to the extent of the inconsistency.

—Regulatory Compliance

Travelo Services intends to operate its Platform in accordance with all applicable legislation, regulatory requirements and licensing obligations within each jurisdiction in which it provides services. Nothing in these Terms is intended to exclude, restrict or limit any statutory right or consumer protection that cannot lawfully be excluded. If any provision of these Terms conflicts with a mandatory legal requirement, that mandatory requirement shall prevail only to the extent necessary, and the remaining provisions shall continue in full force and effect.

—Interpretation

Headings and titles are included for convenience only and do not affect the interpretation of these Terms. Words importing the singular include the plural and vice versa where the context permits. References to any law include amendments, replacements, re-enactments and subordinate legislation made under that law. References to “including”, “includes” or similar expressions shall be interpreted as meaning “including without limitation”.

—Final Legal Statement

These Terms and Conditions constitute the complete contractual agreement governing access to and use of the Travelo Services Platform by Passengers, Drivers, Fleet Operators, Corporate Customers and other authorised users. By creating an Account, accessing the Platform, requesting or accepting a Booking, using any payment service, or otherwise using the Platform, each user confirms that they have read, understood and agreed to be legally bound by these Terms. Users who do not agree to these Terms must immediately discontinue use of the Platform.